The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 2 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Yes! Please Contact me directly for personalization requests.
Please note not all requests can be fulfilled.
Individual product pages will note product sizing or applicable dimensions. For items made to order, please specify sizes in the order comments or contact me directly.
Gift wrapping and packaging
Gilded Pilot products are packaged according to material. Please contact me directly for gift packing requests. Some additional costs may be applied to your order.
Please note any special care instructions on the product's individual page. Disregarding product care instructions invalidates return or exchange policy.
Please contact me directly for wholesale or large scale orders. These requests will be taken into consideration in a case by case manner.